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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Which statement is true regarding the security label in HP Inkjet cartridges?

A) Depending on the region, not all Inkjet cartridges have a security label.
B) The security label has to be on the ink cartridge itself, not on the packaging.
C) Only value cartridges and photo packs have a security label.
D) All Inkjet cartridges have a security label on the back of the packaging.

2. Which statement is true regarding multi-pack ink cartridges?

A) They offer better value to customers who print a lot.
B) The customer can save over 30%.
C) They are designed specifically for home users.
D) They should only be sold to small-to-medium sized customers.

3. Which statement is true about the printer's warranty and the use of non-HP cartridges?

A) The printer's warranty remain unchanged if the printer is covered by an HP Carepack.
B) The use of either non-HP or HP cartridges has no impact on the printer's reliability or warranty.
C) The use of a non-HP cartridge immediately voids the printer's warranty.
D) If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.

4. If the customer is looking for best cost per page for black text, but hardly uses color, which ink cartridges would you recommend?

A) A standard fill black and color cartridge
B) A higher fill value black and standard color cartridge
C) Two standard black cartridges and one value color cartridge
D) A two-pack XL black cartridge

5. What are three typical target customer groups for supplies?

A) Ink customers, laser customers, and media customers
B) Loyal - original supplies customers, switcher customers, and lost customers
C) Small-sized customers, medium-sized customers, and large-sized customers
D) Home-user customers, public customers, and enterprise customers

Solutions: