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PMI Project Management Office Certified Professional Sample Questions:

1. In recent months, a company was contracted to deliver several projects requiring specialist technical resources. Several clients have begun to complain about the limited availability of the specialist technical resources, which will impact their project timelines.
What should the PMO professional do to help solve the problem?

A) Request that the sales representatives review the contracts and deadlines that the company has taken responsibility for.
B) Support delivery managers and sales representatives in managing relationships with clients.
C) Suggest the centralization of project resource management and align the project plans to their availability.
D) Invite project managers to hire additional skilled resources to face the high number of simultaneously running projects.

2. A PMO professional has been tasked with assessing and improving the competencies of the PMO team to better support the wide range of services the PMO provides. For example, the competencies required for a portfolio management service may differ significantly from those needed for training and mentoring services.
What steps should the PMO leader take to ensure the PMO team ' s competencies align with the diverse services provided?

A) Conduct a general competency assessment for the entire PMO team and create a single training program covering basic project management skills for all team members.
B) Meet with PMO customers to understand their expectations and develop a competency matrix that maps PMO team members ' current skills to the specific needs of each PMO service.
C) Focus only on developing the competencies related to the PMO ' s most commonly used services, ensuring efficiency in training and the reduction of costs.
D) Rotate PMO team members through various PMO services to gain exposure to different areas, assuming that hands-on experience alone will develop the necessary skills for each PMO service.

3. In a large energy company, a PMO was recently established to help organize the numerous projects that are completed every year. Executives have passionate discussions in meetings to select and prioritize projects to enter the portfolio. These discussions cause frequent delays and result in decisions being questioned by some of the executive board members.
What should the PMO professional do to improve this situation?

A) Ask the executives to discuss issues based on the projects ' proposed business cases so that discussions are more objective.
B) Implement a portfolio management service that includes established criteria for project selection and prioritization.
C) Facilitate the selection and prioritization process based on their own project management experience.
D) Suggest informal activities to build interpersonal relationships among the company executives.

4. An organization has recruited several new project managers and plans to launch multiple projects in the new fiscal year. The organization ' s executives aim to enhance the project management skills and capabilities of project managers. After these new project managers are on board, they enter the PMO-managed project manager resource pool for centralized resource allocation.
What should the PMO Professional do to meet the organization ' s goals?

A) Identify project management risks if the project managers do not receive additional training.
B) Provide training to project managers, PMO team members, and other stakeholders.
C) Update the project management process to include extra time for training.
D) Facilitate collaboration across stakeholders, including executives, team members, other PMOs, and external partners.

5. A newly hired PMO professional is tasked with improving the executives ' level of satisfaction with the PMO
' s performance. The PMO was established last year and has not been very successful in attending to the needs of the PMO customers.
Which two actions should the PMO professional take to address this issue? (Choose 2)

A) Evaluate the organization ' s project management capability across departments to determine the PMO ' s maturity level.
B) Ensure that the services the PMO provides are the correct ones for the current PMO customers ' needs.
C) Assess the maturity of the services the PMO is delivering and determine which services need to elevate their proficiency levels.
D) Measure how well the organization manages portfolios, programs, and projects to assess the PMO ' s overall maturity.
E) Review the compliance of PMO customers with the PMO processes to evaluate the PMO ' s maturity.

Solutions: