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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Answer articles cannot be printed.
B) Multiple answers cannot be updated simultaneously.
C) Answer articles can be copied.
D) Answer articles can contain variables.
E) Answer articles can be archived but not deleted.

2. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Delete irrelevant answers from sibling answers.
B) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
C) Remove Related Answer Widget from the Customer Portal.
D) Remove irrelevant answers from manually related answers.
E) Block irrelevant answers from learned links.

3. Which two statements are true about the Connect Common Object Model? (Choose two.)

A) Sub-objects contain only primitive data types.
B) CRUD operations can be performed on sub-objects only through their parent primary object.
C) Primary objects have only independent life cycles.
D) An array object is a collection of primary objects.
E) Primary objectscontain either primitive data types or sub-objects.

4. What arethe standard status types for answers?

A) Private, Published, Proposed, Review
B) Published, Proposed
C) Public, Proposed
D) Private, Public

5. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A) Include search terms in Stop Words
B) Include the search terms in both Answer Keyword and Stop Word.
C) Include the search terms in Answers Keywords
D) Include search term in Search priority word.
E) Add all related search terms to an aliases.txt.file.

Solutions: