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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

A) Extreme focus on cost
B) Excessively reactive
C) Extreme focus on quality
D) Excessively proactive

2. "Planning and managing the resources required to deploy a release into production" is a purpose of which part of the Service Lifecycle?

A) Continual Service Improvement
B) Service Operation
C) Service Transition
D) Service Strategy

3. Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

A) Service Level Management
B) Change Management
C) Incident Management
D) Service Asset and Configuration Management

4. In which core publication can you find detailed descriptions of Service Catalogue
Management, Information Security Management and Supplier Management?

A) Service Operation
B) Service Transition
C) Service Design
D) Service Strategy

5. Which of the following is concerned with fairness and transparency?

A) Capacity Management
B) Governance
C) Service Level Management
D) Service Strategy

Solutions: