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Avaya IP Office Configuration and Maintenance Sample Questions:

1. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?

A) Ns3033211234
B) NCID3033211234
C) NCLI3033211234
D) Nss3033211234

2. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?

A) A Standard 19" Rack
B) An IP400 Rack Mounting Kit
C) An Uninterruptable Power Supply
D) Yellow 2 meter interconnect cables

3. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) Start the IP Office Manager application.
B) If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.
C) The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.
D) The 5420 DS is corrupted and must be replaced.

4. When testing an implementation, users are attempting to dial out of the system (outbound tall) and they receive the message "Unobtainable" on the display of their telephones, and the tall fails. What is the cause of the problem?

A) The user rights are not defined.
B) The users have not been assigned a direct dial code.
C) The lines on the system are out of service.
D) The upgrade license is not valid in the IP Office.

5. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ICR with account codes and CDR-enabled for billing.
B) ACD to distributed Hunt Groups and one-X Portal Call Accounting
C) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
D) ACD via VM Pro Campaign Manager and a campaign database

Solutions: