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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A) Verify that the WebLM license is not expired arid verify if you have configured the required number
B) Verify that the Short Message Service (SMS) server is not down.
C) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
D) Verify that the Media Processing Platform (MPP) is operational
E) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)

2. A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?

A) 15 days
B) 3 days
C) 7 days
D) 30 days

3. You have installed an application that uses the VoiceXML <log> tag, but you <Io not see any data from the application when you run an Application Detail Report.
What should you do to fix the problem?

A) On the Change Application page of the EPM, enable Allow VoiceXML Log Tag.
B) Start your Media Processing Platform (MPP) servers.
C) On the Report Data Configuration page of the Experience Portal Manager (EPM), enable Download VoiceXML log rags.
D) On the Report Data Configuration page of the EPM, enable Periodic Download.

4. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
B) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
C) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
D) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"

5. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
B) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
C) Ensure that the Short Message Service (SMS) server is not down.
D) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
E) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).

Solutions: