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Salesforce CRT-261 Exam Reference

Reference: https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/

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CRT-261 Exam topics

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• Industry Knowledge 22%
• Case Management 11%
• Knowledge Channels 9%
• Service Cloud Solution Design 19%
• Integration and Data Management 6%
• Contact Center Analytics 5%
• Implementation Strategies 19%
• Interaction Channels 9%