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For more info read reference:

ICCE Study Guide

Interaction Center Certified Engineer Study Guide

Average Salary for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certified Professional

ICCE Engineer roles are in great demand nowadays. The average salaries of Genesys Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam certified professional in:

• India - 14,40,000 INR
• United State - 90,000 USD
• England - 67,000 POUND
• Europe - 69,500 Euro

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Status Messages, Account Codes, and Wrap-up Codes
• Using Response Management Libraries
• Configuring Stations
• Basics of Interaction Reporter
• Managed IP Phone Configuration and Templates
• Configuring Client Button and Queue Columns
• Configuring ACD
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Overview of Interaction Center Business Manager
• Basics of Interaction Supervisor
• Overview of Client Templates
• Managed IP Phone Network Provisioning
• Security and Compliance Enhancements
• Understand the configuration options available for ACD/Skills-Based routing
• Identify the components of the Interaction Administrator interface
• Workgroups ACD Skills
• Introduction to PureConnect Application Suite
• Managing Licenses
• Introduction to ACD Tools

Configuring Call Flows

• Email Profiles
• Create and configure operations that comprise an Interaction Attendant menu
• Overview of Default Schedule
• Overview of Custom Profiles
• Email Operations
• Overview of Interaction Attendant user interface
• Standard Inbound Operations
• Manage Voice Prompts
• Overview of Default Profile
• Recognize and use the files and storage structure used by the Interaction Attendant
• Email Schedules
• Schedule Configuration
• Structure of a Node
• Queue Operations
• Publish, import, and export a new Interaction Attendant configuration
• Default Auto Attendant set of menus and operations

Interaction Center Certified Engineer (ICCE) Bootcamp

• Log Retrieval Assistant
• Directory Server
• TroubleShooting
• Licensing Users and Stations
• Post Installation Configuration
• DNS Server
• SIP Line Configuration
• IC Licensing Overview
• Configure Regionalization
• New License Generation
• Log Viewer
• IC Survey File
• Understanding Lines and Groups
• Configure SIP addresses
• Configuring IC Switchover Process
• Interaction Subsystems
• Running Setup Assistant
• Configure Line Groups
• Dial Plan
• License Management and Allocation
• Interaction Center Platform Overview
• Codecs
• WireShark Analyzer
• Reporting Tables
• DID/DNIS Routing
• Site Information
• Interactive Update Provider Overview
• Database Server
• Gateways Overview
• SIP Proxy
• Installing IC and Interaction Media Server
• DHCP
• Interaction Center Architecture
• IC System Manager
• SIP Station Configuration
• Using Interactive Update Client
• Configure Interaction Media Server
• Interaction Center Security Methods

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We recommend the following course prerequisites prior to beginning ICCE:

• Administering the CIC System
• Configuring Call Flows