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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A) Broadcast e-mails to a group of individuals
B) Create activities from inbound e-mails
C) Route unkown sender e-mails to a common inbox
D) Create service tickets from inbound e-mails

2. Which date type do you use when determining the start of the warranty?

A) Creation date
B) Reference date
C) Requested date
D) Due date

3. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.

A) Manually using the time entry screen
B) Automatically using start/stop buttons
C) Automatically on creation of a time report
D) Manually using the service entry screen

4. To which objects can you add a registered product? Note: There are 2 correct answers to this question.

A) Sales Order
B) Visit
C) Installed base
D) Service ticket

5. How do you maintain a service catalog after you have released it?

A) You update the structure of the current catalog
B) You change the usage of the current catalog
C) You create a new version of the current catalog
D) You delete the current catalog and create a new catalog

Solutions: