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BlackBerry 10 Support Specialist Sample Questions:

1. What Hardware ports are available on a BlackBerry 10 (BB10) device?

A) Parallel, Serial. 3.5 mm Audio Jack
B) Serial. USB
C) HDMI. USB, 3.5 mm Audio Jack
D) HDMI, Parallel, Serial ports

2. What are the encryption options available when adding an IMAP email account?

A) AES,3DES
B) 128-Bit TKIP
C) SSL,StartTLS.Off
D) S/MIME, PGP,TrueCrypt

3. Where can 'new email' notifications be configured?

A) BlackBerry Hub -> Advanced -> Notifications -> Messages
B) Settings -> Notification -> Messages
C) Options -> Notification -> Messages
D) BlackBerry Hub -> Notifications -> Messages

4. What is the share address of the BlackBerry Smartphone internal device storage?

A) //IP Address OfDevice\media
B) //Device Name\storage
C) http://IP Address Of Device:3101
D) smb://lP Address Of Device/shared

5. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
B) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.
C) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
D) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site

Solutions: